Returns & Exchanges

At ShopCaterpillar, we want you to love every piece you purchase; if you are not completely satisfied, we offer a 30-day return window for all unwashed and unworn fashion items. Our streamlined process ensures that your exchange or refund is handled with the utmost care and efficiency.

1

Initiate Your Request

Log into your account portal and select the order containing the items you wish to return to receive a digital authorization form.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

3

Attach Shipping Label

Download and print the prepaid shipping label provided in your email and affix it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing